Five accomplish sign of consistency in Morning Calls Top Workplaces Allentown Morning Call
“The 4,000 pieces and parts that can go into a remodeled kitchen make teamwork imperative for a company like Kitchen Magic Inc.
Without it, orders go unprocessed, installations get delayed, nerves become frayed.
Such collaboration doesn’t happen by chance, employees at the Northampton County contracting business say.
To Kitchen Magic and four other area employers, all of whom have appeared each of the five years The Morning Call has sponsored the Top Workplaces awards, success comes from teamwork and other factors: communication and respect for workers chief among them.
“The key is communication,” said Brett Bacho, Kitchen Magic president, “just constantly communicating what the priorities are, what we need to work on each quarter.”
Bacho became president of Kitchen Magic nearly 20 years ago. His wife, Lotte, and her sisters, Cindy and Renate, inherited the business from their parents, Reine Fleck and the late Jost Fleck, who started it nearly 40 years ago in Allentown. The company, which specializes in kitchen cabinet refacing, underwent several moves before relocating in 2010 to Lower Nazareth Township.
Bette Mayers, who in April will complete 29 years with the company, is its longest-tenured employee. She wears multiple hats in human resources and an executive assistant. Her son, James Mayers, started at Kitchen Magic sweeping the shop floors. He is now assistant vice president and general manager of production.
“It’s a family business; it’s home,” said Bette , who lives in Milford, Hunterdon County, N.J., and started with Kitchen Magic when it moved into New Jersey. “I enjoy coming to work, and I’ve done a lot of different things over the years. I’ve never been bored.”
CHART: Number of appearances on Top Workplaces’ list
To hear Bacho tell it, Kitchen Magic’s priorities sound simple: “The key is communication, just constantly communicating what the priorities are, what we need to work on each quarter.”
Messages such as, the customer is boss, and do the right thing get heavily repeated.
“It allows everybody to contribute to the solution and feel part of the progress,” he said.”